Free stuff

White papers, presentations and articles I’ve written

Press articles

NZ Herald, Apr09 – top tips on how to beat customer churn

HER Business Magazine, Apr09 – interview about how to retain revenue from existing customers (pdf)

NZ Marketing Magazine, Nov08 – growing profit during a recession (pdf)

TV3 Business interview, Sept08 – retaining customers during economic downturn

PwC Perspectives Magazine, May04 – don’t let customers lose out while you’re trying to win the compliance battle

White papers

A new focus on retention

Presentations

Retaining customers during economic downturn – Igniter breakfast seminar, Sept08

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




%d bloggers like this: